PEACH AVENUE TERMS OF SERVICE
Last updated: January 5, 2025
Welcome to Peach Avenue ("we," "our," "us")! We're so excited you're here. By using our website www.thepeachavenue.com (the “Site”) and purchasing our products, you agree to the following Terms of Service ("Terms"). Please read them carefully before shopping with us. If you do not agree to these Terms, we kindly ask that you do not use our Site or Services.
By shopping with Peach Avenue, you’re agreeing to follow the guidelines outlined below. If you have any questions, feel free to reach out at info@thepeachavenue.com.
1. Overview of Our Services
Peach Avenue offers you a curated selection of fashion pieces designed for confident, trend-setting women. Through our Site, you can:
- Browse and shop our collections
- Create and manage your customer account
- Access exclusive promotions and updates
- Contact our customer service team
We reserve the right to update, modify, or discontinue our Services at any time, without notice.
2. Creating and Managing Your Account
Creating an account allows for faster checkout and access to your order history. By setting up an account, you agree to:
- Provide accurate, current, and complete information
- Keep your login details secure
- Notify us immediately of any unauthorized access to your account
Peach Avenue is not responsible for any loss resulting from unauthorized account use.
Note: You do not need an account to shop with us—you can always check out as a guest!
3. Ordering & Payment
We accept a variety of payment methods, including major credit/debit cards and PayPal. Prices are listed in AUD and include GST where applicable.
Order Processing:
- Orders are processed within 1-3 business days.
- Once processed, you’ll receive a shipping confirmation email with tracking info.
- Orders cannot be modified or canceled after two hours of purchase.
4. Shipping & Delivery
We ship to Australia, New Zealand, and select international locations.
Australia:
- Free Express Shipping on orders over $100 AUD
- $8.95 AUD shipping fee for orders under $100 AUD
New Zealand & International:
- $9.95 AUD shipping fee for orders under $100 AUD
- Free shipping for orders over $100 AUD
Note: We are not responsible for delays due to customs or carrier issues.
5. Returns & Refunds
We want you to love your Peach Avenue purchase! If something’s not quite right, here’s how we handle returns:
- 30-Day Return Window: Request a return within 30 days from delivery.
- Refund Options:
- Refund to original payment method (if requested within 7 days of delivery).
- Refund as store credit (for returns requested within 30 days).
How to Request a Return:
- Email info@thepeachavenue.com with:
- Your order number
- Items you wish to return
- Reason for return
- A photo (if the item is faulty or damaged)
Important Notes:
- Items must be unworn, unwashed, and in original condition with tags attached.
- Return shipping costs are the responsibility of the customer.
- Final Sale items, lingerie, swimwear (if the hygiene liner is removed), and accessories (excluding bags) are non-returnable.
- If you receive a damaged item or the wrong product, we’ll send a replacement immediately—no need to return the faulty item.
Full details are available in our Return Policy.
6. Product Information
We do our best to accurately display product images and descriptions. However, due to varying screen displays, slight color differences may occur. We cannot guarantee exact color matches.
7. Pricing & Promotions
All prices are listed in AUD and include applicable taxes. We reserve the right to adjust pricing at any time without prior notice. Promotional offers and discount codes cannot be combined unless explicitly stated.
8. Intellectual Property
All content on Peach Avenue—including text, images, logos, and designs—is the exclusive property of Peach Avenue and is protected by Australian and international copyright laws. You may not copy, reproduce, or use our content without written permission.
9. User-Generated Content
If you tag us on social media using @ThePeachAvenue.AU or use hashtags like #PeachAvenue, you grant us permission to share your content on our website, social platforms, and marketing materials. We’ll always credit you, of course!
10. Prohibited Activities
We strive to keep Peach Avenue a positive space. You agree not to:
- Use the Site for any unlawful purpose
- Interfere with the security of our website
- Use false information to place orders
11. Privacy Policy
We respect your privacy and are committed to protecting your personal data. Our Privacy Policy outlines how we collect, use, and protect your information.
12. Limitation of Liability
While we strive to provide a seamless shopping experience, we are not liable for:
- Delays in shipping due to third-party carriers
- Minor product variations due to lighting or screen differences
- Indirect or incidental damages resulting from site use or product purchases
13. Governing Law
These Terms are governed by the laws of New South Wales, Australia. Any disputes will be resolved through Australian courts.
14. Changes to These Terms
We may update these Terms occasionally. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of our Site after updates means you accept the new Terms.
15. Contact Us
Questions? Comments? We’re here to help!
📧 Email: info@thepeachavenue.com